I want to tell you about the store that I believe has the best in-person Customer Service, but first I have to tell you how I got to that decision and it all started when one of my worst nightmares happened Saturday.
So, let me start from the beginning. After 1 month of marriage (I will be blogging ALL about the wedding and my wedding fashions in the next few posts btw) my husband and I decided it was time to get rid of the “wedding weight” and start working out. So we ordered the Insanity workout DVDs – have you seen that demo video? This thing is not only INSANE, it will kick your butt into gear!! I can’t wait to get started, but I’m pretty nervous about it – I promise to blog about it and let you know how it works.
Anyway, back to my Saturday incident… we decided to help me get motivated and excited about this new workout program we would go get me some brand new tennis shoes! (yay!) So we head off to the mall with plans to buy me awesome new workout shoes, and a new pair of jeans (all my jeans are worn out).
We began the hunt for shoes first, while in the 2nd store, trying on a neat-o pair of shoes, I raise one foot to untie the shoe and take it off when I hear a loud “Rrrrriiiippp!!” “OMG” I thought. “Did my jeans just rip at the butt seam?” I froze. I was so nervous to move, I thought my underwear was out in the wide open. When I looked down I realized the rip was in the inner thigh! So my underwear was safe from ridicule, but the inner thigh is even more awkward! I freaked out and said to my husband, “Give these back to the saleslady, we are going to buy jeans NOW!”
The jeans that ripped were my favorite pair of Seven jeans… take a look at this rip:

My Ripped Seven Jeans
Yeah, it was a nasty rip. So I quickly walked down the mall to my favorite “jean buying store.” And here it is folks – the store I believe has the best in-person Customer Service - Buckle! If you’ve never shopped at Buckle (for jeans, only jeans) then you are missing out on a really great experience.
I was greeted about 3 minutes after entering the store by what I like to call my “personal shopper assistant” named Justin. Justin asked me what type of jean I was looking for, what size, what did I like about the jeans I had on (my old jeans) and he immediately noticed that I had purchased those from Buckle a few years back. That means he knew his product like the back of his hand! He then pulled 3 pairs of jeans for me to try and led me to the dressing room. As soon as I walked out in each pair of jeans Justin gave me a few seconds to look and critique the jeans myself then he was right there asking what I liked and didn’t like about that pair. He would take my answers and go search for more jeans that fit my likes.
After trying on about 12 pairs of jeans I found the perfect fit – Diva by !iT JEANS! Justin was nice enough to let me wear them out of the store when I told him how my Sevens ripped in the middle of Lady Foot Locker.
The lucky pair of jeans

Diva by !iT JEANS
Here’s the main point: In no way did Justin make me feel pressured to buy jeans, uncomfortable that he was there every time I came out of the dressing room he was there, instead he showed impeccable in-person customer service. I felt like Justin was my best shopping buddy by the end of my shopping experience.
And it’s not just Justin, I have been shopping at Buckle for jeans for the past 8 years and not once have I walked in and been ignored or left to find jeans on my own. Every visit I am greeted and treated like a star with a personal shopper. It is the best treatment anyone could have and you are sure to walk out with a great pair (or 2) of jeans!
Btw, these are the shoes I picked out… Nike Shox Navina Premium, I call them my ‘Shimmer Shox’ because of the shimmer color on the mesh.

Nike Shox - My Shimmer Shox
So, Buckle, keep it up! It would be great to see you engage in the same type of customer service, celebrity treatment through @BuckleStore on Twitter. (Right now, @Zappos and @Zappos_Service are dominating with the online Customer Service!)
Tell me, who do you think has the best in-person Customer Service?